Services / Security & Reliability
Security & Reliability
Security built into your business communications
Protect your communications with encrypted signaling, access controls and industry-standard security practices built into the service.
Security and reliability built in
- Encrypted signaling and industry-standard security practices
- Role-based access controls
- Redundant infrastructure and failover
- System monitoring
- Clear data handling practices
What’s included
Security that runs quietly in the background
Core security and reliability features help protect your communications and keep your business connected.
Secure communications
Secure communications with encrypted signaling and industry-standard security practices.
Role-based access
People see only what their role requires, and permissions can be updated when roles or team members change.
Redundant infrastructure
Services run across multiple locations to help maintain availability if part of the infrastructure experiences an issue.
System monitoring
Monitoring tools help identify potential service and performance issues.
Fraud protection
Fraud controls can help identify unusual calling activity and reduce the risk of toll fraud and account misuse.
Failover and backup
Call flows can be configured with backup options, including routing to mobile numbers when needed.
Illustrative example
In practice
Downtime can cost more than you expect
When your phones are unavailable, business can slow down fast. Redundancy and monitoring help reduce the impact when technical issues happen.
How it works
Security handled before you have to ask
Set permissions
We configure roles so each person has the access their job requires and nothing more.
Harden the setup
Authentication, call restrictions and fraud controls are switched on during onboarding.
Keep access up to date
Roles and permissions can be updated as your team changes.
FAQ
Questions about security & reliability
Where is our data stored?
Data storage varies by service and provider. Contact us if your business has specific data residency requirements.
Who in our team can access recordings?
You control which team members can access recordings and customer data through role-based permissions.
What happens during an outage?
Call flows can be configured with backup options, including routing to mobile numbers when needed.
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