Services / Business Messaging & Collaboration
Business Messaging & Collaboration
Keep customer conversations in one place
Bring business texting, team chat and a shared inbox together, so important conversations don’t get lost in personal messages or buried in email chains.
Keep the conversation together
- Text customers from your business number
- Shared inbox the whole team can see
- Internal chat and channels
- Files and notes attached to the conversation
- Full history when someone is away
What’s included
Messaging your business can rely on
Customers increasingly prefer to text. This makes that manageable rather than chaotic.
Business SMS
Send and receive texts from your main business number rather than personal mobiles.
Shared inbox
Your team can share access to customer conversations, making holidays and handovers easier to manage.
Team chat and channels
Keep internal conversations organized and separate from customer messages.
Conversation history
Team members with access can see what’s already been said before replying.
File sharing
Share quotes, documents and photos directly inside the conversation.
Works on mobile
Reply from a phone while out on site without handing out a personal number.
Illustrative example
In practice
Keep customer conversations with the business
When customers text a personal number, important history can leave with the employee. A shared business number helps keep those conversations with your team.
How it works
Simple to roll out across a team
Enable your number
Where available, your existing business number can be enabled for texting alongside calls.
Set up the inbox
We define who sees what, and how conversations are assigned.
Move your team over
Staff install the app and start replying from one shared place.
FAQ
Questions about business messaging & collaboration
Can customers text our existing landline?
In many cases, yes. We can check whether your existing business number can be enabled for texting.
Do staff need to use their own phones?
No. They can use the app with the business number, so there’s no need to share their personal number with customers.
Can we see the full history of a customer?
Yes. Team members with access can review conversation history and catch up before replying.
Ready to modernize how your business communicates?
See NovaVolt in action with a personalized walkthrough. No pressure, no obligation.