Services / Customer Engagement & Sales
Customer Engagement & Sales
Turn more conversations into customers
Give your sales team what they need to follow up faster, keep conversations organized, and make sure important callbacks don’t slip through the cracks.
Built for people who sell
- Click to dial from your CRM
- Calls logged without manual data entry
- Recordings for coaching and QA
- Follow-up reminders that keep you on track
- Visibility of activity across the team
What’s included
Less admin, more selling
Every minute spent typing notes is a minute not spent talking to a customer.
Click to dial
Call directly from your CRM or browser with a single click instead of copying numbers across.
Automatic call logging
Keep calls and call details organized automatically, with supported CRM integrations able to update records without all the manual typing.
Recording and notes
Review conversations later for coaching, handover or simply remembering what was agreed.
Follow-up reminders
Set a callback during the conversation and get reminded at the right moment.
Team visibility
Managers can see activity across the team without asking for status updates.
Faster first response
Get new enquiries to an available rep quickly, while the opportunity is still fresh.
Illustrative example
In practice
Speed gives you an advantage
When customers are comparing options, faster follow-up can help keep your business in the conversation.
How it works
Fits around the way your team already sells
Connect your CRM
Already using a CRM? We can connect NovaVolt with available integrations to help keep your calls and customer activity together.
Set up your workflow
Call outcomes, follow up rules and routing are configured to match your process.
Coach with real data
Use recordings and activity data to see what good conversations sound like.
FAQ
Questions about customer engagement & sales
Which CRMs can you connect to?
CRM integrations are available. Tell us which one you use and we’ll confirm what integration options are available.
Are call recordings legal?
Recording laws vary by state. We can help configure recording and consent options, but customers are responsible for following applicable laws.
Can we start without a CRM?
Yes. The call logging and follow-up features work on their own, and you can connect a CRM later.
Ready to modernize how your business communicates?
See NovaVolt in action with a personalized walkthrough. No pressure, no obligation.